Front-Line Interactions

Well over half of agencies that filled out our survey gave a response about their frontline interaction policies. Of the respondents, about a third reported banning non-essential access to buildings and/or shutting down ticket kiosks or other customer service facilities. Less than 10% reported allowing station managers to remain in kiosks at all times or closing all public restrooms, while close to 20% reported no modifications. 

Examples of each policy, as implemented by transit agencies:

Allow station managers to remain in kiosks

  • STM (Montreal, QC) 
  • TTC (Toronto, ON) 
  • WMATA (Washington DC) 

Close all public restrooms

  • Lextran (Lexington, KY) 
  • RIPTA (Statewide, Rhode Island) 
  • WMATA (Washington DC)

Ban non-essential access to public buildings 

  • MDOT MTA (Baltimore, MD) 
  • Metro (Houston, TX)
  • RTC (Las Vegas, NV)

Shutting down some or all ticket kiosks/customer service facilities

  • DDOT (Detroit, MI)
  • King County Metro (Seattle, WA)
  • MTA (New York, NY)

To share what your transit agency is doing or to update your previous response, fill out our brief survey.

View all survey responses from transit agencies.

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