Fare Policy

Most agencies that filled out our survey have made some temporary changes to their fare policies to reduce the risk of viral transmission, to lighten the financial load on those who must ride during the crisis, and to reimburse customers who are obeying quarantines and staying home. 

These options are non-exclusive, and some agencies have combined more than one policy response. At the same time, almost 50% of agencies surveyed did not implement any changes to their fare policies.

Examples of each policy, as implemented by transit agencies:

Eliminating fares

  • AC Transit (Oakland, CA)
  • Auckland Transport (Auckland, NZ)
  • Metro (Houston, TX)
  • ETS (Edmonton, AB)
  • VIA (San Antonio, TX) 

"VIA President and CEO Jeffrey Arndt said the fare relief is among the steps the system is taking to provide safe service. Stopping the exchange of money maintains social distancing for bus operators, while giving financial relief for riders.We realize that public transit is a necessity for many in our community everyday, and perhaps especially during a crisis, including those whose work is essential during emergencies, or who may rely on transit as their only means of travel to workplaces, meal distribution sites, critical service centers, or other necessary trips.” (San Antonio Current)

Pass reimbursement program

  • NJ Transit (Statewide, NJ) 
  • STM (Montreal, QC)
  • TfL (London, UK)

Reducing fare enforcement

  • KCM (Seattle, WA) 
  • MTA (Baltimore, MD) 
  • Metro (Houston, TX)

Other responses

  • Not accepting cash: Calgary Transit (Calgary, AB)
  • Free extension of monthly passes: SKT (Saskatoon, SK)
  • Limiting transactions to vending machines: Metro North (New York, NY)

No modifications planned

  • BART (San Francisco, CA) 
  • CTA (Chicago, IL)
  • DART (Dallas, TX)

To share what your transit agency is doing or to update your previous response, fill out our brief survey.

View all survey responses from transit agencies.

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